This Privacy Policy explains how Cleaners Shoreditch collects, uses, stores and protects personal data relating to customers and prospective customers in the Shoreditch area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By engaging our cleaning services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners Shoreditch customers and potential customers in the Shoreditch area who contact us, request a quote, make a booking, receive our services, or otherwise interact with us. It covers personal data collected directly from you as well as data generated in the course of providing our services.
We only collect personal data that is necessary to provide and manage our cleaning services, operate our business, and comply with legal obligations. The categories of data we may collect include the following.
Identification and contact data: name, title, postal address, billing address, property access information where necessary, and general contact details such as your preferred communication channels.
Booking and service data: details of requested services, property type and size, frequency of visits, special instructions, date and time of appointments, records of completed work, and any photographs of work areas where required for quality or dispute resolution.
Payment and billing data: details required to process payments and manage invoices, such as billing amount, payment status, and transaction references. Where payments are processed by third party providers, we do not store full card details but may receive confirmation that a payment has been made or refunded.
Communication data: information contained in enquiries, feedback, complaints, and any other correspondence with you, including records of telephone or messaging conversations where relevant for service delivery and quality assurance.
Technical and usage data: limited technical data from your use of our online services, such as device and browser information, basic analytics about how you access and use our website or booking tools, and preferences you set when using these services.
We process your personal data only when we have a valid legal basis under applicable data protection law. Depending on the circumstances, we may rely on the following bases.
Performance of a contract: we use your data to provide our cleaning services, manage bookings, process payments, communicate with you about appointments, and carry out related administrative tasks. This includes steps taken at your request before entering into a contract, such as providing quotes.
Legitimate interests: we may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer support and complaints, preventing fraud, training staff, and maintaining business records.
Legal obligations: we may process and retain certain data to comply with legal and regulatory requirements, such as tax, accounting and record keeping duties, or to respond to lawful requests from public authorities.
Consent: in limited cases, we may rely on your consent, for example for certain types of marketing communications or optional use of data beyond what is necessary for our services. Where consent is the basis, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
We use the personal data we collect for the following main purposes. To create and manage your customer account, respond to enquiries, prepare quotes and confirm bookings. To deliver and manage cleaning services at the agreed locations and times, follow your instructions, and tailor our services to your needs. To process payments, issue invoices, handle refunds where applicable, and keep accurate financial records. To communicate with you about upcoming appointments, changes to bookings, service updates, and other operational matters. To manage our relationship with you, including obtaining feedback, addressing questions or concerns, resolving disputes, and improving our customer service. To ensure security and safety for our staff and your property, for example by keeping limited access instructions and logs of visits where appropriate. To comply with applicable law and cooperate with regulators or law enforcement where required.
We do not sell your personal data. However, we may share your data with carefully selected third parties who act as data processors or independent controllers, where necessary for the purposes outlined in this Privacy Policy.
Service providers and processors: we may use third party providers to support our operations, such as payment processors, accounting and invoicing services, information technology and hosting providers, booking or scheduling platforms, and customer relationship tools. These providers are only permitted to process your data on our instructions and must protect it appropriately.
Cleaning staff and contractors: where necessary for service delivery, we may share limited details such as your name, service address, access instructions and service requirements with individual cleaners or subcontractors engaged by us to carry out the work.
Professional advisers: we may share data with professional advisers such as accountants, auditors, legal advisers or insurance providers, where this is necessary for the operation and protection of our business.
Authorities and legal disclosures: in some cases we may be legally required to disclose data to public authorities, regulators, law enforcement agencies or courts, or may need to do so to establish, exercise or defend legal claims.
Where we use service providers or systems located outside the United Kingdom or the European Economic Area, or where data may be stored on servers in other countries, we will ensure that appropriate safeguards are in place. These may include adequacy decisions or the use of standard contractual clauses or other lawful transfer mechanisms to ensure that your personal data is protected to a standard essentially equivalent to UK data protection law.
We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the data, the risk of harm from unauthorised use or disclosure, the purposes for which we process it, and relevant legal obligations.
In general, contact and booking information is retained for as long as you remain an active customer and for a period afterwards to handle queries, manage potential disputes, and meet tax and accounting requirements. Payment records and invoices are typically kept for the period required by tax and financial regulations. Communication records may be kept for as long as is necessary to manage our relationship with you and demonstrate how we handled requests or complaints. When data is no longer needed, we will securely delete or anonymise it.
As a data subject under UK data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and limitations. You have the right to request access to the personal data we hold about you and to obtain a copy of that data. You have the right to request correction of inaccurate or incomplete data. You may request the deletion of your personal data where there is no longer a valid reason for us to keep it, or where you have successfully exercised your right to object to processing.
You have the right to object to processing based on our legitimate interests, including certain types of direct marketing. You may request restriction of processing in certain circumstances, for example while we verify the accuracy of data or the basis for processing. You have the right to request that we provide your personal data to you or to a third party in a commonly used, machine readable format where the processing is based on consent or contract and carried out by automated means. Where we rely on consent, you can withdraw that consent at any time.
We will respond to all valid requests within the timescales set by law. We may need to verify your identity before acting on your request to protect your data from unauthorised access.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and contractors who need it to perform their duties, using secure systems and channels for storing and transmitting data, and training staff on their data protection responsibilities. While we strive to protect your information, no system can be completely secure, and you should take care when sharing personal data with us.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The updated version will apply from the date it is made available. We encourage you to review this policy periodically to stay informed about how we protect your data.
Hire our number one cleaners Shoreditch company today and get the full benefit of our experience and the expertise in cleaning.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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